Strategic Report Strategic Report Strategic Report Financial Additional Overview Strategy Performance Governance Statements Information In 2014-2015, Bank of Georgia launched a Leadership The Bank’s mentoring programme is part of front office Development Executive Coaching programme. It provides training. Every new employee is provided with regular an individual approach towards developing leadership advice, guidance and practical instructions from an skills. The programme continued to run successfully appointed mentor, who later also evaluates a new throughout 2018 and further expanded to lower leadership employee’s performance. Through this programme levels, having benefited its participants with a personally we aim to provide individual support to our employees tailored development experience. Employees involved in achieving their professional goals. in the programme gained greater awareness of their leadership strengths and opportunities for future growth. In 2017, the Bank launched an online Learning Based on its previous years’ experience, the Bank regularly Management System (LMS) to offer its employees updates and improves its Leadership Development an easy and comfortable access to corporate learning System together with the 360 degree feedback process. opportunities. On average 250 unique users are The last update of Leadership Competency Models was participating in various programmes daily. LMS currently delivered for 2018 360 Feedback. offers more than 70 distance and blended courses for professional development, various blogs, translated The Bank highly values the talent of its employees and articles and videos about important topics. provides various talent retention activities engaging them through leadership development and various professional The Bank has updated the onboarding programme, certification programmes. The Bank creates different which is a special welcoming event for the employees development opportunities for employees in terms of at all levels. It is an orientation programme, where career and personal growth. Internal promotions are part information about the organisational culture, the Bank’s of the talent attraction and retention system and create values and benefits for employees are delivered and a basis for employee loyalty and retention. The Bank also discussed. Participants are also informed about the offers competitive remuneration and benefit packages for Bank’s social responsibilities, career opportunities, its employees and supports work-life balance by providing learning, personal and professional development. additional paid days off, in addition to those in the Labour Code of Georgia. The Bank encourages engagement and dedication of its talented employees with awards made to the Best Employee and Team of the Year. The Bank has developed an extensive training programme for front office employees in order to provide them with relevant skills such as: effective communication and building strong and valuable client relationships. In-house client-centric sales programme for Express and Retail Business Banking employees has been developed by internal learning experience and a team of trainers. The goal is to enhance their conversational sales skills and help them develop mutually beneficial relationships with customers, switch their mindset from a product-centric approach to the client-centric approach and equip them with new skills and techniques accordingly. In 2018, we are also partnering with international consulting and training company Franklin Covey for development of a training programme for our sales force to better understand of the Bank’s client-centered approach. Participants of this training programme will improve their ability to dialogue with clients in order to achieve common goals, build long-term sustainable solutions for our clients and help them in their decision making process of buying products and services. Annual Report 2018Bank of Georgia Group PLC 83