Strategic Report Strategic Report Strategic Report Financial Additional Overview Strategy Performance Governance Statements Information 6. Segment Information The Group disaggregated revenue from contracts with customers by products and services for each of our segments, as the Group believes it best depicts how the nature, amount, timing and uncertainty of revenue and cash flows are affected by economic factors. The Group has aggregated the Investment Business segments and presented them as discontinued operations in one single segment. For management purposes, the Group is organised into the following operating segments based on products and services as follows: RB – Retail Banking (excluding Retail Banking of BNB) – principally provides consumer loans, mortgage loans, overdrafts, credit cards and other credit facilities, funds transfers and settlement services, and handling of customers’ deposits for both individuals and legal entities, The Retail Banking business targets the emerging retail, mass retail and mass affluent segments, together with small and medium enterprises and micro businesses. CIB – Corporate Investment Banking – comprises Corporate Banking and Investment Management operations in Georgia. Corporate Banking principally provides loans and other credit facilities, funds transfers and settlement services, trade finance services, documentary operations support and handles saving and term deposits for corporate and institutional customers. The Investment Management business principally provides private banking services to high net worth clients. BNB – Comprising JSC Belarusky Narodny Bank, principally providing retail and corporate banking services in Belarus. Other BB – Comprising holding companies: providing compliance, governance services for the Group’s operating businesses and several small corporate and social responsibility companies. Management monitors the operating results of its segments separately for the purpose of making decisions about resource allocation and performance assessment. Segment performance, as explained in the table below, is measured in the same manner as profit or loss in the consolidated income statement. Transactions between operating segments are on an arm’s length basis in a similar manner to transactions with third parties. The Group’s operations are primarily concentrated in Georgia, except for BNB, which operates in Belarus. No revenue from transactions with a single external customer or counterparty amounted to 10% or more of the Group’s total revenues in 2018, 2017 or 2016. Annual Report 2018Bank of Georgia Group PLC 213