Strategic ReportStrategic ReportStrategic Report Financial Additional Overview Strategy Performance Governance Statements Information The target of 40,000 SOLO clients has already been achieved. We target growth through increasing engagement of existing clients and maximising the profit per client and product per client measures. Conversion of mass Retail Banking clients to SOLO clients Mass retail client SOLO client (before converting to SOLO)(after converting to SOLO) Product to client ratio 4.7 7.4 Profit per client GEL 355 GEL 772 *The results for mass retail clients were calculated on the six-month period before moving to the SOLO segment, while the results shown for SOLO were achieved in a year after becoming a SOLO client. Education Travel Health Entertainment SOLO is actively diversifying the range of its lifestyle offerings in travel, entertainment, education and well-being to make the franchise even more distinguishable and enjoyable. In 2019, we introduced a range of new lifestyle offers in travel and healthcare. Our packaged tours in various countries were very well received among SOLO clients. In healthcare, we designed widely popular insurance products against terminal diseases, whereby we offer direct reimbursement of expenses in predetermined amounts. Annual Report 2018Bank of Georgia Group PLC 31