Shareholder and stakeholder engagement How we engage with our shareholders The full Board is regularly kept informed of these views In May 2018, the Company’s shares were admitted to by the Chairman as well as executive management and listing on the London Stock Exchange following the the Investor Relations team and, to the extent deemed Demerger of BGEO Group PLC. Since then, the Company appropriate, the Group has taken active steps to adopt has continued to follow a comprehensive shareholder different ways of working in response to feedback received engagement programme established by BGEO Group from shareholders and other stakeholders. Informal PLC. The programme encourages an open and transparentfeedback from analysts and the Group’s corporate dialogue with existing and potential shareholders. advisors is also shared with the Board. The Board’s primary contact with institutional How we engage with our other shareholders is through the Chairman, CEO and Head key stakeholders of Investor Relations, each of whom provides a standing As one of the largest banking institutions in Georgia and in invitation to shareholders to meet and discuss any the Caucasus region, we also understand the importance of matters they wish to raise. Our Committee Chairmen ensuring that we actively engage with, and take into account also make themselves available to answer questions from the views of, our major stakeholders. We detail below who investors. The Board has also appointed Hanna Loikkanen we consider our major stakeholders to be and how we take as Senior Independent Director whose role includes acting them into account, and respond to them. as an intermediary for shareholders. Stakeholders Our engagement Ahead of the Demerger, a presentation was provided Our customers As we detail in Resources and to shareholders of BGEO Group PLC which laid out the Responsibilities on page 70, key milestones in the Demerger process and provided a our engagement with customers detailed breakdown of the structure of this Company is one of our strategic priorities. post Demerger. Shareholders were engaged frequently Employees We detail in Resources and throughout the Demerger process to address any concerns. Responsibilities our engagement with employees, which includes: We will engage with shareholders through the Company’s half-yearly and annual • forthcoming Annual General Meeting to be held in May 2019 performance reviews; but will also continue to communicate with shareholders employee engagement surveys; • on important developments throughout the year. Our town hall sessions with • annual, half-year and quarterly results announcement are senior management; supported by a combination of presentations and telephone a designated workforce engagement • briefings. Over the course of 2018, we met with over 400 non-executive director; and institutional investors, and participated in more than 40 ‘Meet the Board’ sessions. • investor conferences and road shows. Throughout the year, our Directors and management met with shareholders Government Regular liaison with Government in Georgia, the UK, Europe, the US, Singapore and departments, including Ministerial South Africa. liaison, as the Bank is regulated. Local As we detail in Resources and In October 2018 the Company, together with Galt & communities Responsibilities, we have a range Taggart (part of the Group and the leading brokerage firm of initiatives including volunteer days in Georgia), hosted a Georgia Investor Day at the London for employees, support of relevant Stock Exchange, which was open to all investors and charities through selective partnerships analysts. This investor day provided an opportunity for and the regular review of additional investors to receive an update from the Board and executive ways we can provide support to the management on strategy and performance as well as wider community and relevant meet informally with Board members and raise matters of charitable organisations. interest. The Company was pleased to host approximately Third party Regular meetings and review within 130 investors and analysts at the event and has ensured suppliers key contacts and with suppliers and that the views expressed by the investors at the day have their senior management teams. been fed back to the Board. In addition to our shareholders, we meet with analysts Our website, https://bankofgeorgiagroup.com/ provides throughout the year, hold regular meetings with the Group’s our shareholders with access to the Group’s results, existing lenders and actively engage with potential lenders press releases, investor presentations, analyst coverage, to discuss our funding strategy. Our UK General Counsel details on our corporate governance and corporate and and Company Secretary have ongoing dialogue with social responsibility framework, our leadership, as well as the shareholders’ advisory group and proxy voting agencies. other information relevant to our shareholders. We also ensure that shareholders can access details of the Group’s The Chairman has overall responsibility for ensuring that results and other news releases through the London the Board understands the views of major stakeholders. Stock Exchange’s Regulatory News Service. 110 Annual Report 2018Bank of Georgia Group PLC